Who We Are
The website www.excelsiorvillas.com is owned and operated by EXCELSIOR VILLAS d.o.o., a sole proprietorship for business consulting and other management services, registered in Croatia.
Our registered office is at: Hercegovačka 24, Stobreč, Croatia.
Business activity: 79110 – Travel Agency
OIB: 75799310898
MBS: 060510368
Year established: 2026
When this Privacy Policy mentions “Excelsior Villas”, “we”, “us” or “our”, it refers to the sole proprietorship EXCELSIOR VILLAS d.o.o.
This Privacy Policy explains how we collect, process, and protect any information (including your personal data) that you provide when using this website or communicating with us in any way.
This Privacy Policy applies to all users of our website and services, including property owners, agencies, and agents who advertise with us as owners or representatives of property owners, as well as any service providers whose services we offer through our website. It also applies to all website visitors, whether they have registered for an account or not.
Use of this website is in accordance with our Terms and Conditions. By using our website, you accept and agree to our Terms and Conditions and this Privacy Policy. You must be over 18 years old to use our website and to make booking inquiries for any property listed on this website or any service we offer through the website. By using our website, you confirm that you are over 18 years of age.
If you have any questions or concerns about your personal data, this Privacy Policy, or our Terms and Conditions, you can contact us at any time for more information by sending an email to: [email protected] or by calling: +385 91 561 8644.
Use of Your Personal Data
We promise to keep your personal data private and safe and never to sell, trade, or otherwise transfer your personal data to third parties. This does not include trusted third parties, companies managing and maintaining our website, conducting our business, or providing the service directly to you, who are under the same obligation to keep your data private. We will give you an easy way to view and manage your marketing and communication preferences at any time.
This Privacy Policy and the GDPR
GDPR stands for the General Data Protection Regulation, a European privacy law approved by the European Commission in 2016. The GDPR strengthens, harmonizes, and modernizes EU data protection law and enhances individual rights and freedoms, consistent with the European understanding of privacy as a fundamental human right. The GDPR regulates how individuals and organizations may obtain, use, store, and delete personal data. It applies to any organization processing the personal data of EU citizens.
Personal data includes not only data commonly considered personal (e.g., names, physical addresses, email addresses) but also data such as IP addresses, behavioral data, location data, financial information, and more.
The GDPR was adopted in April 2016 and has been applicable since May 25th, 2018. This Privacy Policy has been designed to comply with these regulations. It informs you about what kind of information we may collect, how and why we collect it, the legal basis for collecting it, and your rights under the GDPR.
Changes to This Policy
This Privacy Policy may be changed from time to time by updating this page. Changes will be effective immediately upon updating. You should revisit this page regularly to stay informed of the most up-to-date Privacy Policy. This Privacy Policy was last updated on June 28th, 2025.
What Information Do We Collect?
You may use our site anonymously, but if you wish to contact us, we will require some information from you. We collect the information you provide when filling out our contact or inquiry forms on our website: your name, surname, phone number, and email address. We collect this information to provide you with a suitable offer according to your preferences. You can choose to give us additional information that is not essential but will enhance your experience and help us provide better service. This information is processed based on your consent.
If you wish to submit a review on our site, we will collect that information and any personal data you include in the review, which will be publicly available on the site (once published). We will also publish your name on the review, but we give you the option of using a public profile name that can differ from your full legal name.
We collect information about the pages you visit, your searches, inquiries you make, items you save to your wishlists, and other actions. We collect your IP address, which can be used to determine your approximate location. We collect log data and device information when you use the site. This is vital to prevent fraudulent or malicious use of the site.
How We Use This Information
We may use and disclose personal data only for the following purposes:
To communicate with our clients and provide customer support and improve service.
To send you information and promotional material by email, only if you have opted in. You may opt out at any time.
To send alerts and notifications based on transactions you make on the site, such as making an inquiry, adding or modifying a wishlist, or leaving a review. These are necessary for the performance of our contract, and you cannot opt out of these messages if you make such transactions.
To collect payments from clients. This includes sending invoices and alerts by email or telephone. Your information will not be sold, exchanged, transferred, or given to any other company for any reason, except as needed to deliver the requested product or service.
To provide, support, and improve our website and service. This may include sharing your data with trusted third-party service providers who help us operate and support our service. We ensure that your data is protected by requiring all third parties to use your data only as necessary and in a manner consistent with this Privacy Policy.
To provide suggestions to you. We may use data to suggest properties, services, or other content that we think will be of interest to you.
To enforce compliance with our Terms of Use and applicable law, including storing server log data to prevent site misuse.
To protect the rights and safety of our clients, site visitors, and third parties.
To meet legal requirements, comply with the law and court orders, and respond to legal requests or official investigations.
To provide information to our advisors or agents, such as lawyers and accountants.
Third-Party Links
Our website includes links to third-party websites, including social media sites (such as Facebook or Instagram) and other websites. We do not control these sites. When you visit them, you may provide personal data to a third party. The third party’s use of your information will be governed by their own privacy policies, which we recommend you review. We do not accept any responsibility or liability for their policies whatsoever.
Recipients of Your Data
When making an inquiry on our website, you will need to provide information such as your name, surname, email address, dates of stay, and mobile phone number (for faster communication if needed). This is necessary for us to make you a suitable offer and perform our contract with you. You may choose to provide additional information and a personal message in our contact form.
If you choose to leave a review on our website for a property you have stayed at or a service you have used with us, we may publish this information publicly on the site. We will publish your name as provided to us or a pseudonym if you choose to remain anonymous. By leaving a review, you acknowledge and agree that this information is provided with your consent.
Property owners, agents, and service providers must also agree to our Terms and Conditions and Privacy Policy to use our service to promote their properties and services. Any information you send us may include your personal data and may be displayed publicly with your consent. You will always have the opportunity to review the listing and request changes or removal at any time.
Your data may be shared with our employees, contractors, and agents, as necessary to provide our services. All recipients will have entered into a contract to keep your data safe and private in a manner consistent with this Privacy Policy.
We use various trusted third-party service providers, such as payment processors, hosting services, helpdesk systems, and content delivery services. They may only use your data to provide services to us and in accordance with this Privacy Policy.
Your Rights
Under the GDPR, you have the following rights:
Right to be informed — You have the right to be informed about the collection and use of your personal data. This Privacy Policy explains that.
Right of access — You have the right to access your personal data and supplementary information. You can access and update some of your data through your account settings.
Right to rectification — You have the right to have inaccurate personal data rectified or completed if it is incomplete. You can update your data through your account or by contacting us.
Right to erasure — You have the right to have your personal data erased (“the right to be forgotten”). You can request erasure by emailing us at [email protected]. We will respond within one month and may ask you to verify your identity.
Right to restrict processing — In certain circumstances, you can ask us to restrict the way we process your data instead of erasing it.
Right to data portability — You have the right to obtain your personal data in a commonly used, structured format and request that we transfer it to another provider if technically feasible.
Right to object or withdraw consent — You have the right to object to processing based on our legitimate interests (including profiling) or for direct marketing. You can stop receiving direct marketing by emailing us at [email protected] or changing your email preferences in your account.
How Long We Keep Your Data
We generally keep your information as long as your account is active or as long as necessary to provide you with our services. We may also retain and use your information to comply with legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
Sicherheit
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we use a variety of security measures and procedures to safeguard and secure the information we collect online.